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We would like to inform our customers of an ongoing, industry-wide problem. Units are developing leaks in the evaporator coils. This is not a problem with a single manufacturer; it is with all manufacturers (including after-market coils). It is happening in both package units and splits systems.  Many of the units are developing leaks when the units are between two and four years old.  The manufacturers are aware of the problem, and have given many reasons ranging from formicary corrosion to bad copper from China, etc.  They are all assuring us that they are working on solving the problem.  Some manufacturers have switched to tin plated coils, aluminum coils, or micro channel coils.

Manufacturers will usually warranty the coil itself under their parts warranty if it is within their terms (usually 5 years).  This does not include the labor to replace the coil (approx. 10 man hours), the freight to get the part, the dryer, or the refrigerant.

We warranty our labor on our unit installations for one year.  Within the first year of using the unit, any problems with our work should come to light so we can take care of it and make it right.  We want to do quality work, and we absolutely want to correct any problems arising from our installation.

When we determine that a unit we have installed has a leaking evaporator coil, we will need to charge the system with refrigerant, in which the homeowner is responsible to us for that invoice if beyond our one year warranty. We then order the coil (if the homeowner so chooses).  Once it arrives, we schedule the replacement.  A normal coil replacement takes 10 man hours, a filter dryer, and 8-15 lbs. of refrigerant.

Please, don’t take our word for it, do your own research.  We will install any unit of our customer’s choosing.

If we have installed your unit, and you have a leaking evaporator coil and would like to contact the manufacturer to file a complaint, you may contact our office and we will provide you with your unit information.  Phone numbers for the manufacturers are listed below.

Here are some websites to begin your research:   (At the bottom is a link to a Goodman lawsuit)   (After reading, click on the gray button/link at the top right for updated information.)  (For Carrier units – must read their conclusion at the very end.)   (This is a website that posts customer reviews on all brands.)

Major Brands:

·         Amana 866-616-2664/Goodman 1-877-254-4729

·         Carrier 1-800-CARRIER/Bryant 1-800-428-4326/Payne 1-888-41PAYNE/ICP/Day & Night/BDP/Tempstar 1-931-359-3511

·         Lennox 1-800-953-6669

·         Rheem1-800-621-5622 /Ruud 1-866-720-2076

·         Trane 1-888-232-5290/American Standard 888-232-5290

·         Nordyne 1-800-422-4328: Gibson/Broan/Tappan/Maytag/Frigidaire/Westinghouse/NuTone

·         Johnson Controls 1-414-524-1200:  York 1-877-874-7378/Luxaire/Coleman

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